Personal Computer Helpline values your privacy.
Personal Computer Helpline considers the guarding of your privacy as of the utmost importance.
This Personal Computer Helpline Privacy Statement states our commitment to maintaining your privacy.
Reasons for collecting information.
Personal Computer Helpline only collects such information as is necessary to conduct business with you.
We will only collect information by lawful and fair means and not in an intrusive way.
Personal Computer Helpline will only use personal or business information you have supplied in order to:
- identify you as the product owner and to provide better customer service to you, your business partners
and your employees; - perform authorised financial transactions with you and your associated service providers;
- operate our business as it pertains to you;
- keep you informed about Personal Computer Helpline products and services and those of relevant
business partners;
Personal Computer Helpline uses the information you supply in many ways necessary for us to do business
together: product promotion, order fulfillment, product registration and company file activation, provide
transactional services and customer support to Personal Computer Helpline website's.
Product promotion
Personal Computer Helpline needs to be able to contact you about product upgrades and new product releases
and to inform you of new services relevant to your business, including special offers (you may, however, notify
us at any time that you do not want to receive any marketing communications from Personal Computer Helpline)
Order fulfillment
When ordering products and services, you must provide contact information (such as name and delivery address)
and financial information (such as credit-card number and expiration date if you are using this payment
method). Personal Computer Helpline uses this information to fulfil your order and bill you. If we have
trouble processing an order, this contact information is also used to get in touch with you to resolve the problem.
Product registration
Personal Computer Helpline asks you to register each product or service you purchase with relevant personal
and business details. Registration ensures that only you -and no unauthorised persons - receive upgrades and
special offers.
Transactional Services
To facilitate the provision of the transactional service for which you have applied Personal Computer Helpline
is required to pass information you have provided to its service providers.
Customer support
Registration links your Personal Computer Helpline product and version to your contact details. This allows our
support consultants to provide you with quality advice relevant to your particular situation when you call
Personal Computer Helpline Customer support. If software or documentation needs to be emailed or posted to you,
the consultant has all the information needed to ensure fast service.
Our web sites may contain links to other sites belonging to other parties and which are beyond the control of
Personal Computer Helpline. Please note that we cannot vouch or be responsible for the privacy practices of
non-Personal Computer Helpline sites.
Personal Computer Helpline is also committed to protecting your information offline. All of your personal and
business information, not just sensitive information, is restricted to only those employees who need it to perform
a specific task. For example, an accounts clerk may need access to your bank details to remit a credit-card
over payment or a customer service representative may need to identify you to inform you of a free upgrade.
Personal Computer Helpline also uses Internet Protocol (IP)addresses to analyse trends, administer our website's,
track your navigation among Personal Computer Helpline webpages and gather broad information for aggregate
use. Our web servers may also send cookies to your browser to track navigation history and ensure transaction
pages work correctly. Cookies contain only coded information that cannot be used by third parties to access
your confidential information.
Accountability and legislative compliance
Personal Computer Helpline informs its employees about the importance of confidentiality and customer
privacy through its operating procedures, training programs and internal policies. Personal Computer Helpline will
take appropriate disciplinary measures to enforce privacy responsibilities of its employees.
If Personal Computer Helpline contracts with external service providers to provide service support, Personal
Computer Helpline will require them to conform to the Personal Computer Helpline privacy policy.
Correction of problems
If you have any questions or you believe that Personal Computer Helpline has not adhered to this Privacy
Statement, please contact the Privacy Officer in your Personal Computer Helpline office. We will then use
all commercially reasonable efforts to promptly determine if there is a problem and take the necessary
corrective action.
Changes to this Privacy Statement
Any changes to this Privacy Statement that may be made from time to time will be available on the Personal
Computer Helpline website. You can also obtain a copy of the current Privacy Statement by either emailing or writing
to the privacy officer in your Personal Computer Helpline office.
Contacting Personal Computer Helpline
Post: Privacy Officer, Personal Computer Helpline, PO Box 289, Kippa-Ring QLD 4020.